Refund Policy

We want you to love your Jelly Tote. If it's not right for you, here's how returns and refunds work.

Returns You have 30 days from the delivery date to request a return.

• The item must be unworn, unused, and in its original packaging.
• Proof of purchase (order number or receipt) is required.

How to start a return Contact us at thejellytote@gmail.com with your order number and the reason for your return. We'll send you return instructions and, if applicable, a return address.

Refunds Once we receive and inspect your returned item, we'll notify you whether your refund is approved. If approved, you'll be refunded to your original payment method, or offered store credit — your choice — within a few business days.

Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect items If your order arrived damaged, defective, or you received the wrong item, contact us within 7 days of delivery with a photo of the issue. We'll arrange a replacement or full refund at no cost to you.

Non-returnable items Items marked as final sale, or gift cards, cannot be returned or refunded.

Late or missing refunds If you haven't received a refund yet, first check your bank or payment provider — processing times can vary. If it's been more than 10 business days, contact us at thejellytote@gmail.com.

Contact Questions about your return? Reach us at thejellytote@gmail.com.